Refund policy

Returns, Exchanges, & Cancellations

We currently do not support returns, cancellations, or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.

For packages recorded as lost in transit, please contact us at KaliDenise@LitByLight.com  within 15 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.