Refund policy
Returns, Replacements & Order Changes
Every artifact is personalized and created specifically for the individual who ordered it. Because of the custom nature of these pieces, we are unable to accept returns, exchanges, or cancellations once production has begun.
Please review your personalization details carefully before placing your order, as they will be used to create your artwork exactly as submitted.
If you would like to create a new version of your personalized artifact in the future, you're always welcome to place a new order.
Lost Packages
If your package is marked as lost in transit, please contact us within 15 days of the estimated delivery date at KaliDenise@LitByLight.com.
We'll gladly work with our production partner and shipping carrier to investigate the shipment and, when appropriate, arrange for a replacement.
Damaged or Incorrect Orders
If your order arrives damaged or there is a production issue, please contact us within 10 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging, if applicable
We'll review the concern promptly and work with you to provide an appropriate resolution.
Questions
If you have any questions before placing your order, we're happy to help.